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FAQReturn PolicyIn the unlikely event of customer dissatisfaction, any merchandise purchased at DiamondsByNature.com may be returned for a full refund of the purchase price within 30 days of the transaction.
Shipping and handling charges cannot be refunded. All sales of custom made or special order items are final. No return or exchange can be offered for these types of items.
Sales Tax PolicyDiamondsByNature.com is located in Manhattan, New York, USA. State Law dictates collecting sales tax on all sales made within the State of New York. However, sales tax will not be collected on items which are shipped out of the state of New York.
Privacy PolicyDiamondsByNature.com dutifully protects the privacy of its customers.
DiamondsByNature.com is committed to protect the personal information of its customers. DiamondsByNature.com will not disclose its customers' personal information to any unrelated third party. DiamondsByNature.com will not trade mailing lists and will not expose its customers' personal information, e-mail address, or any other information that is required for purchasing merchandise on DiamondsByNature.com.
Is it safe to receive diamonds in the mail?Of course! Every package is insured for the full purchase price.
Transporting diamonds via mail is actually safer than transporting them in person.
What is the best way to store jewelry?When stored together, diamonds and other stones are rubbed against one another and are scratched. This, in turn, damages the polish quality of the diamond. Jewelry items are best stored in a soft jeweler's cloth, in order to prevent unnecessary and potentially harmful contact with other objects or other diamonds. Moreover, valuable jewelry ought to be stored in a safe place. Insurance cannot replace the sentimental value of a particular jewelry item.
Is it necessary to buy a graded stone?Not necessarily. However, buying a graded stone protects the purchaser.
The independent grading guarantees that the buyer is getting the full value and worth of the item purchased. There are many laboratories that grade diamonds, so one must make sure that the certificate comes from a reputable grading lab such as the AGS (the American Gemological Society), the GIA (the Gemological Institute of America), and the EGL (the European Gemological Laboratory).
Can a platinum ring be resized like gold?Resizing a platinum ring is a very difficult process which is potentially unsafe to the ring. It is always preferable to avoid resizing a platinum ring by ordering the correct size.
Why is platinum more expensive than gold?While platinum is 90 or 95% pure 14k gold is only 58 ½ % pure and 18k is only 75% pure. Platinum is also a rarer metal then gold, it is considerably more scarce and takes much more effort to mine.
As a metal, platinum is heavier and harder than gold, For example 90% platinum weighs 40 times more then 14 karat gold, and the price per gram on the open market is higher. In addition, platinum is more difficult to work with than gold and requires highly trained craftsmen to make jewelry.
Is the ordering process secure?YES! Our website uses the latest 128-bit encryption technology to protect your personal information.
Our ordering process is totally secure from beginning to end.
The website isn't accepting my password, now what?The password is case sensitive. Please verify that the CAPS LOCK key on your keyboard is not activated.
How much do you charge for shipping and handling?
What shipping method does DiamondsByNature.com use?DiamondsByNature.com uses UPS as the primary carrier; some items can be shipped via USPS Registered Mail. All of our shipments are fully insured, and as required by the insurance we can only ship NEXT AIR DAY or SECOND AIR DAY. Note: USPS Shipment usually takes 3 – 8 business days.
How To Make a Return
Return Shipping InformationDBN6 East 45th Street. Suite Number 1301 New York, NY 10017 Your shipment must be fully insured. Use your original invoice to determine the total cost of items being returned. In addition, request a return receipt in order for your shipment to be tracked.
When will I get my package?PROCESSING TIME:Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our delivery department for shipment. Please note that the credit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer). Some item may not be in stock and could take 8 – 10 business days to deliver. TRANSIT TIME: USPS Ground: 5 – 10 Business Days UPS SECOND AIR DAY: 2-3 Business Days UPS NEXT AIR DAY: Next Business Day TOTAL TIME FOR DELIVERY: Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 12 business days for in-stock items. We will do everything we can to provide you with fast, reliable, professional, and accurate service.
Do I have to sign for my package?YES! For security reasons, all shipments require an adult signature at the receiving location.
What payment methods do you accept?We accept VISA, MasterCard, American Express, Money Order, Checks and wire transfers. We DO NOT CHARGE YOUR ACCOUNT until we have SHIPPED your order!
How to pay by Money Order?A Money Order is a financial instrument, issued by a bank or other institution, allowing the individual named on the order to receive a specified amount of cash on demand. Money orders are often used by individuals who do not have a checking account. In order to pay by Money Order, select the product you wish to purchase. After you login to your account, select the Money Order payment method on the Shipping and Billing section of your Shopping Basket. After you select the Money Order payment option, you will be prompted to complete an order form in order to complete your shopping procedure and pay using Money Order.Download the order form. After you complete the order form, please print it and send it along with the Money Order by Registered Mail to the following address: Diamonds by Nature 6E 45th Street, Suite # 1301 New York, NY 10017 Should you have any questions concerning the order and payment process, please call our Customer Service line at (212) 972-2090.
How to pay by Check?If you prefer to pay by check, please select the product you wish to purchase. After you login to your account, select the Check payment method on the Shipping and Billing section of your Shopping Basket.After you select the Check payment option, you will be prompted to complete an order form in order to complete your shopping procedure and pay by check. Download the order form. After you complete the order form, please print it and send it along with your check by Registered Mail to the following address: Diamonds by Nature 6E 45th Street, Suite # 1301 New York, NY 10017 Should you have any questions concerning the order and payment process, please call our Customer Service line at (212) 972 -2090.
How to pay by Wire Transfer?Wire Transfer is the safest, fastest and most secure method of sending and receiving payments or transferring funds from one bank account to another.If you prefer to pay by Wire Transfer, please select the product you wish to purchase. After you login to your account, select the Wire Transfer payment method on the Shipping and Billing section of your Shopping Basket. To complete your shopping procedure and pay using Wire Transfer, please use the following information: Diamonds by Nature 6 East 45th Street, Suite # 1301 New York, NY 10017 Bank Account Number: 9505391351 Please include your Order Confirmation Number with your Wire Transfer Request form, and fax it to (212) 354-1635. Should you have any questions concerning the order and payment process, please call our Customer Service line at (212) 972-2090.
How can I be sure about my ring size?
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